USPS

 

I'm a "snail mail" member in an online group and so I send cards every once in a while. Cards are the only thing I mail...except for my tag registration renewal and I'm not sure why I'm still mailing that. They do charge a fee for paying online, ridiculous. I really don't trust the mail, and recently I have let my anger get the best of me over something stupid! My mail person stops and goes so fast, slamming up the mailbox door so that several times lately it has not "caught" and drops back down to hang open. And now that we have started getting our daily rain showers, my mail (actually garbage mostly) gets wet. So, enough already! I went into the USPS site and entered a complaint. I wish I had done it days... weeks sooner because the problem was corrected immediately. This was the email I received back TWO days after I voiced my complaint.... "Thank you for taking the time to notify us of your experience. Your USPS® Service Request 88249401 has been marked as closed. I have instructed your carrier to ensure that they close the mailbox after delivery. The substitute carrier will have an alert card for your address to ensure this is the case regardless of who is delivering. I apologize for this as it is unacceptable. Please accept our sincerest apology for any trouble this may have caused you. We appreciate your business and look forward to serving you again in the future." And, yes, no more door hanging open. Who knew the post office could be so cooperative? Let's hope it continues.